Privacy policy

One of the main concerns of Decoraform SRL, as a data operator, is the confidentiality of your personal data. All the data you provide us as a visitor/user are processed only for the purpose of offering the services associated with the flydog website in optimal conditions .US

We are:

Decoraform SRL (Flydog.ro)

Registered office: Chilieni no. 216, Jud. Covasna, Romania

Registered in the trade register no. 42750881- J14/225/ 09.07.2020 in the name of Decoraform SRL

The flydog.ro website undertakes to use your personal data only for the purpose of:

- order processing

- communications - sending non-messages

- commercials, offers, promotions, advertising and marketing messages

- participation in contests organized by flydog.ro

By placing an order, the buyer accepts and agrees with the processing of personal data for the preparation of the act and with the provision of information related to personal data and the content of the act to the authorities authorized by law, at their request, according to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

In the case of the information requested in the case of online payments, they fall under the conditions of the payment processors and flydog.ro will not store any information about your card. Your data will be kept and processed as long as necessary, but if you want us you can request their deletion by email at office@flydog.ro and we will delete them as long as there are no certain circumstances or legal provisions that prevent this.

The website https://www.flydog.ro uses cookies.

Personal data policy

Last updated: September 15, 2023

In short: we do not care about and do not process your personal data; we don't track the client, we don't do advanced reporting and data mining. Your data is buried somewhere on the server. But we use services provided by third parties such as Facebook, Google, online payment processors, so it may be worth reading further.

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Thank you for choosing to be part of the Decoraform SRL community, the company that operates the Flydog.RO brand ("flydog.RO", "provider", "site", or "service").

When you visit our website, Facebook page, and when you use our services, you provide us with a series of personal data.

This statement applies to all such information collected through our website, Facebook application and related services, sales operations, marketing or events. We will refer to them collectively as the "Services".

Please read this disclaimer carefully as it will help you be more informed when making decisions about your personal data.

What information do we collect?

Personal information we have access to

In short: We collect that personal information that you provide to us.

We collect that information that you voluntarily provide to us when you open an account, when you express interest in our products and services, when you take actions on our site or applications, or when you contact us.

The personal information collected depends on the context of the interaction between you and the services or applications offered, the choices you make and the products and functions used. The personal information collected is as follows:

Public Personal Information. We save the name, first name, nickname; addresses provided; phone numbers; email addresses; and other similar information.

Personal information provided by you. We save your order history, financial information (credit card number, order history, invoices) and other similar information.

Payment information. We collect information necessary to process your payment, such as your payment method, card number and associated security code. All payment related data is stored at Braintree/Paypal and Plati.Online. You can consult their data processing policies here: https://netopia.ro

Information collected automatically

In short: Some information — such as your IP address, browser and computer characteristics — is collected automatically when you access the website or application.

We automatically collect certain information when you visit the Site or use the App. This information may not directly identify you, such as your name or contact information, but may contain information about the browser or device you are accessing us from, your operating system, your language preferences, the URL you came from , country, location, information about how and when you use our services and other technical information. This information is used, primarily, to ensure the security and operation of the services offered, as well as for internal reporting.

Like many companies, we also collect information through cookies and similar technologies.

Online identifiers. We collect tools and protocols such as Internet Protocol (IP) addresses; cookie identifiers, or others, such as those used for analytics and marketing; and other similar data.

Information collected through our applications

In short: We may collect information about your push notifications and permissions granted to Facebook when you use our apps.

If you use our app, we may also collect the following information:

▪ Push notifications. We may request that we send you push notifications regarding your account or mobile application. If you wish to opt-out of receiving these types of communications, you can disable them in your device settings.

▪ Permissions granted in Facebook. By default, we have access to your basic information provided to Facebook, such as your name, email address, gender, date of birth, city you are located in, profile picture, and other information you have decided to share make public. We may also request access to other permissions related to your account, such as friends, records, and likes, and you may choose to grant or deny us access to each permission. For more information on Facebook permissions, visit the Facebook Permissions Reference page.

How do we use your data?

In short: We process your information for the performance of our contract with you and compliance with our legal obligations.

We use the information we collect or receive to:

▪ To facilitate the account creation and login process.

▪ To manage and execute orders. We may use your information to fulfill and manage orders, payments, returns and exchanges made through the Services or Apps.

▪ Obtaining feedback. We may use your information to solicit feedback and contact you about your use of our services or applications.

▪ To protect our services. We may use your information as part of our efforts to keep the Services safe and secure (for example, to monitor and prevent fraud).

▪ To send you administrative information. We may use your personal information to send you products, services and new information about product features and/or information about changes to our terms, conditions and policies.

▪ For delivery; we may use the information provided during the delivery process.

▪ To answer user questions / provide assistance to users. We may use your information to respond to your questions and to resolve any potential issues you may have with using our services.

▪ To post comments and ratings. We post your testimonials on our Services or applications which may contain personal information. If you would like to update or delete your comment, please contact us at office@flydog.ro and include your name, the location of the comment and your contact information.

▪ Provision of targeted advertising. We may use your information to develop and display content and advertising, and work with third parties who do so, tailored to your interests and/or location and to measure its effectiveness.

▪ To send you promotional communications. We and/or our marketing partners may use the personal information you submit to us for marketing purposes. You can opt out of these messages at any time.

▪ Management of raffles and contests. We may use your information to conduct sweepstakes and contests (when you choose to enter contests).

▪ To ensure compliance with legal and contractual terms and conditions.

▪ To respond to legal requests. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

▪ To manage user accounts.

▪ For other business purposes. We may use your information for other business purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our services or applications, products, marketing, and your experience. We may use and store these information in an aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use personally identifiable information without your consent.

WHO DO WE SHARE YOUR INFORMATION WITH?

In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

▪ Consent: We can process your data only if you have given us your specific consent.

▪ Legitimate interests: We may process your data when reasonably necessary to achieve our legitimate business interests.

▪ Performance of a contract: If we have entered into a contract with you, we may process your personal information in order to fulfill the terms of the contract.

▪ Legal Obligations: We may disclose your information where we are required to do so to comply with applicable law, government requests, a legal proceeding, a court order or legal process.

▪ Vital interests: We may disclose your information where we believe it is necessary to investigate, prevent or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities or as evidence in litigation in which we are involved.

Opting out of email marketing: You can unsubscribe from our email list at any time by clicking on the unsubscribe link in the emails we send or by contacting us using the details provided below. You will then be removed from our marketing email list - however, we will still need to send you service-related emails necessary to administer and use your account.

 

Specifically, we may need to process your data or share your personal information in the following situations:

▪ Suppliers, consultants and other service providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services or Applications, which will allow them to collect data about how you interact with the Services or Applications over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this policy, we do not share, sell, rent or trade your information with third parties for promotional purposes. We have contracts in place with data processors. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organization other than us. They will keep it safe and secure for the period we are training.

▪ In case of taking over the company. We may share or transfer your information during negotiations regarding any merger, sale of company assets, financing or acquisition of all or part of our business to another company.

WHO DO WE SHARE INFORMATION WITH?

In short: We only share information with the following third parties.

▪ Advertising, direct marketing, sales:

Google AdSense and Facebook Audience Network

▪ Communication and messaging with users:

Facebook Customer Chat

▪ Optimizing pages:

Google Fonts and Google Site Search

▪ Payment processing

Braintree and Plati.Online

▪ Retargeting platforms

Google Ads Remarketing, Google Analytics Remarketing, Facebook Custom Audience and Facebook Remarketing

▪ Advertising and social media

Facebook social plugins and Facebook advertising

▪ Web analysis:

Google Analytics and Google Ads

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and other technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our cookie policy.

HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless otherwise required by law.

We retain your personal information for as long as necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted (such as tax, accounting or other requirements). We do not retain your personal information for longer than the time users have an account with us.

When we have no legitimate operations in progress, we will delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backups), then we store it securely, isolated from any other processing, until erasure is possible.

DO WE COLLECT PERSONAL INFORMATION ABOUT MINORS?

In short: We do not knowingly collect data from children under 18.

We do not knowingly request data from children under 18. By using the Services or Applications, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such person's use of the Services. If we learn that personal information has been collected from users under the age of 18, we will disable the account and take reasonable steps to immediately delete such data from our records.

WHAT ARE YOUR RIGHTS?

In short: In some regions, such as the European Economic Area, you have rights that give you greater access to control over your personal information. You can verify, modify or close your account at any time.

In some regions, such as the European Economic Area, you have certain rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or deletion, to restrict the processing of your personal information, and, where applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act on any request in accordance with applicable data protection laws.

We assume your consent, but you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing before its withdrawal.

If you are a resident of the European Economic Area and believe that we are processing your personal information unlawfully, you also have the right to contact your local data protection authority: http://ec.europa.eu/justice/data- protection/bodies/authorities/index_en.htm.

If you have questions or comments about your rights, you can send us an email at office@flydog.ro.

Account information

If at any time you would like to review or change your account information or close your account, you may:

▪ Log in to your account and update your user details.

Upon your request, we will disable or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, resolve issues, assist with any investigations, enforce the Terms of Use, or comply with legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. You can set your browser to remove cookies and reject cookies. If you choose to remove cookies or reject cookies, certain features of our services will be affected. To opt out of interest-based advertising by advertisers on our services or apps, go to http://www.aboutads.info/choices/.

UNAUTHORIZED ENTRANCES

An unauthorized intrusion occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified of data breaches when Decoraform SRL believes that you may be at risk or serious harm. For example, a data breach could result in serious financial harm or harm to your mental or physical well-being. If Decoraform SRL becomes aware of a security breach that has led or may lead to unauthorized access, use or disclosure of personal information, Decoraform SRL will promptly investigate the issue and notify the applicable Supervisory Authority within 72 hours of getting to know. of it, unless the breach of personal data is unlikely to generate a risk to the rights and freedoms of natural persons.

DO WE MAKE UPDATES TO THIS POLICY?

In short: Yes, we will update this policy as necessary to remain compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated date. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of those changes or by sending you a notice directly. We recommend that you review this privacy policy frequently to be informed of how we are protecting your information.

HOW CAN WE CONTACT YOU ABOUT THIS POLICY?

If you have any questions or comments regarding this policy, you can contact our Data Protection Officer (DPO) by email at office@flydog.ro or by post at:

DECORAFORM SRL

Chileans, no. 216

Covasna, Romania

HOW CAN COLLECTED DATA BE UPDATED AND DELETED?

Based on the law, you may have the right, in certain circumstances, to request access to, change or delete the personal information we collect from you. To request review, update or deletion of your personal information, visit: https://www.flydog.ro/ . We will respond to your request within 30 days.